Frequently Asked Questions
Everything you need to know about your Zatu Games fashion experience
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international delivery can take between 7-14 business days depending on your location.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please use our online portal to generate a return shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
Absolutely. We ship our fashion collections worldwide. Please note that custom duties and taxes may apply depending on your country's regulations.